A team of professionals celebrating the results of a B2B customer success consultant's strategy to scale smarter.
Stop Bleeding Revenue.
Partner with a B2B Customer Success Consultant to Scale Smarter.
Integrated Client Success & BPO consulting designed to slash churn - and help you scale with confidence.
Frustrated by stalled growth - despite your best efforts?
The root of stalled growth is often a disconnect between your client retention strategy and your operational efficiency.
As your expert B2B Customer Success Consultant, we integrate these two critical functions, helping you stop reacting to problems & start leading your market.
Let's build your growth engine.
Is Your Growth
Sabotaged?
Recognize the Signs
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Leaking Revenue: High client churn; a low customer lifetime value (LTV).
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Operational Chaos: Inefficient workflows; repetitive manual tasks; a burned-out team.
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Stalled Scaling: Struggling to find reliable BPO partners and/or a clear path to scale your operations.
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Lack of Insight: Missing the actionable data you need to make smart, proactive decisions about your clients.
'Generic' Fails.
'Integrated' Wins.
Unlock Your Growth Potential.
Stop patching symptoms.
Our integrated approach is the solution.
We don't just offer advice; we build the engine.
We architect robust client success frameworks to tackle churn and then connect you with elite BPO partners to ensure your operations run with hyper-efficiency.
It's the fusion of strategy and execution that drives sustainable growth.
Partnering with Forward-thinking B2B Leaders.
We are dedicated strategic partners for forward-thinking B2B leaders.
Our primary focus is on empowering growth-focused Small-to-Medium Businesses (SMBs) within the Technology (SaaS), Professional Services, and e-Commerce sectors.
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We typically partner with two types of leaders within these organizations:​
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The Operations Leader (COO, VP Ops) battling inefficiency& seeking to scale operations intelligently through strategic BPO.
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The Customer Success Leader (VP CS, Founder) determined to slash churn & enhance long-term client retention.
Whether you're an operations leader battling inefficiency or a customer success leader determined to enhance client retention – Veridian Growth Solutions is your dedicated strategic partner.
How We Help You Scale Smarter & Maximize Impact
Client Success Architecture
We design & build your complete client success framework from the ground up. The result is a proactive, scalable system that directly-increases customer lifetime value & solidifies client retention.
Strategic BPO Matchmaking & Management
We connect you with elite, vetted BPO partners that are a perfect match for your brand & goals. Stop wasting resources - start building a hyper-efficient support operation that delights your customers.
AI-powered Performance
Insights
We integrate our unique AI strategy partner, Gia's, unique AI capabilities to analyze your data & unlock the hidden insights you need. This data-driven approach enhances client engagement & drives smarter, faster business decisions.
The Veridian Edge.
Your Strategic Advantage
Integrated Expertise:
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We are masters of two worlds: (1) client success strategy, and (2) BPO execution; we don't just advise - we build integrated systems that work.
Proven Experience:
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Benefit from over 6 years of frontline experience managing high-stakes B2B accounts; we have lived the client problems we solve.
AI-enabled Approach:
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Our unique partnership with our AI strategist, Gia, allows us to deliver data-backed insights & enhanced efficiency that generic consultants can't match.
SMB/SME Focus:
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We build solutions specifically for the unique challenges of Small-to-Medium Businesses; we deliver enterprise-level strategy without the enterprise-level complexity and/or cost.
Unbiased Partnership:
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We remain 100% vendor-agnostic & client-obsessed; our recommendations are always built entirely around your best interests.
Results That Speak Volumes.
"A higher standard of performance & accuracy."
"In a short time, Vince Lupe has shown great diligence & urgency in securing a higher standard of performance & accuracy. The level he works at is higher than anyone previously had shown in his client success management position. I highly-recommend spending time talking to him & so he can understand what he may be able to help your business with."
Mark Horsman
Managing Director
"Helped our law firm streamline our processes..."
"Vince Lupe - a success-oriented & passionate client success manager - has provided tremendous value in helping our law firm streamline our processes throughout our business' expansion. He deeply cares about his work & his clients. I highly recommend working with him."
A. T.
Senior Counsel
"His proactive approach & attention to detail have made a noticeable impact..."
"I've had the pleasure of working with Vince Lupe since 2021. He has consistently gone above & beyond in his position as client success manager. Vince is responsive, knowledgeable, and truly-committed to helping clients achieve their goals, and his proactive approach & attention to detail have made a noticeable impact on our success. I highly recommend him to anyone looking for a reliable, results-driven partner."
Heather Rubalcava
Customer Support Manager
"Bridging the gap between myself and our outsourcing provider..."
Vince Lupe's proactive approach has been a huge help. He's really done a great job bridging the gap between myself and our outsourcing provider, making things so much smoother & ensuring our needs are understood; it's made our business' partnership with our outsourcing service provider super strong.
Sam Walme
Customer Care Management
Stop Stalling.
Start Scaling Strategically.
Transform your client retention & operational efficiency into a powerful growth engine.
Partner with VGS to unlock your next level of B2B success.
Or, contact us directly to discuss your needs